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Add the products you want to your cart and open the checkout. Enter or choose your delivery address, pick a delivery option and a payment method, and confirm. You can check out as a guest where the store allows it, or create an account to keep your addresses, follow your orders and use your wallet.
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The checkout shows every method the store has switched on. Depending on the store these are cash on delivery, online payment through its payment gateways, your wallet balance, and payment by bank transfer or another offline method, where you send the payment details for the store to confirm.
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It depends on the product: a price either already includes its tax, or the tax is added at checkout. The order summary shows a tax line only for tax that is added on top of the prices, so the total you see before you pay is the total you pay. The tax charged is stated on your invoice.
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Enter your address at checkout and you are shown the delivery options for it and what each one costs, before you pay. A store may deliver only to certain countries or postal codes, may ask for a minimum order amount, and may deliver free above an amount; the cart and the checkout tell you when one of these applies to your order.
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Signed in, open My Orders and choose the order to see each step it has passed. Without signing in, use Track Order and enter your order number and the phone number you ordered with. When a courier carries the parcel, its tracking number and progress are shown on the same page.
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When your cart holds products from more than one seller, each seller's products become an order of their own, with its own order number, delivery and invoice. You pay once at checkout; afterwards you track, review and, if you need to, return each order separately.
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Where the store uses delivery verification, every order has a six-digit code, shown on the order's page in your account. Give it to the delivery person when the parcel is handed to you: it confirms that the order reached the right person. Do not share it before then.
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Yes, while it is still pending and has not been paid for, for example a cash-on-delivery order that the shop has not confirmed yet. Open the order and choose Cancel. Once an order is confirmed or paid, contact the shop about it.
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After an order is delivered, open it in My Orders and choose the refund option beside the item, within the number of days given in the refund policy. Say what is wrong and add pictures if they help. The seller reviews the request, and when it is approved the store refunds you and tells you how the money is returned.
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Open the order in My Orders and choose the invoice option to download it. It lists what you bought, the tax charged and what you paid. When a purchase was split between sellers, each order has its own invoice.
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Once your payment is confirmed, open the order and choose Download beside the product. Some digital products are prepared after the sale: the download appears when the seller has added your file. If you ordered as a guest, you are first sent a code to the e-mail address or phone number you ordered with, to confirm it is you.
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After an order is delivered, open it in My Orders and choose the review option beside the product. Give a rating, write what you think and add pictures if you like. Where the store's own delivery person brought the order, you can rate the delivery as well. Where the store allows it, the seller can reply to your review.
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Where the store uses them, your wallet holds money you can spend at checkout; refunds can be paid into it and, where the store allows it, you can add money to it yourself. Loyalty points are earned on delivered orders and, once you have the minimum number, can be converted into wallet money from the Loyalty Points page of your account.
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Where the store offers it, your account has a referral code on its Refer and Earn page. Share it: when someone signs up with your code and their first order is delivered, a reward is added to your wallet. The page shows the reward and how many people have joined with your code.
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Enter the code in the coupon box of your cart or at checkout and the discount is taken off your total. A coupon can have conditions: a minimum order amount, the dates it is valid between, a limit on how often you may use it, or a single shop it applies to. The coupons open to you are listed under Coupons in your account.
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Yes, where the store offers more than one. Choose them with the language and currency selectors on the storefront; prices are then shown in the currency you picked, and your choice is kept while you shop.
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Where the store has published its app, you will find the links to it at the foot of the page. You sign in with the same account, so your orders, addresses, wallet and wishlist are the same in the app and on the website.
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Where chat is available, use it on a product or shop page to write to the seller, and find your conversations in your account. For anything about your account, or an order the seller cannot settle, open a support ticket from your account or use the Contact Us page.
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Use a password you do not use anywhere else, and turn on two-factor authentication from your account: after your password you are asked for a code from an authenticator app on your phone. If you forget your password, choose Forgot Password on the sign-in page to set a new one.
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Open your profile in your account and choose the option to delete the account. It cannot be done while one of your orders is still on its way; once those orders are delivered or cancelled, you can. Deleting an account cannot be undone.
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